Question 1

What is DunningKit and how does it work?

Accepted Answer

DunningKit is an automated Stripe dunning and churn recovery platform. Connect your Stripe account via OAuth (one click, no API keys). DunningKit classifies every failed payment (soft decline, hard decline, or SCA), schedules the optimal retry cadence, generates a personalized AI recovery email with Google Gemini, and provides a branded hosted card-update page. Everything runs automatically 24/7.

Question 2

How long does setup take?

Accepted Answer

Most customers are live in under 5 minutes. Create an account, connect Stripe via OAuth (about 30 seconds), and DunningKit backfills the last 90 days of failed payments automatically. No code, no YAML, no engineering work.

Question 3

What recovery rate can I expect with DunningKit?

Accepted Answer

Most customers recover 60–75% of soft declines within the first month. Hard declines recover at 15–25%. SCA/3DS failures recover at 40–60%. Overall recovery across all failure types typically lands between 40% and 65% of at-risk revenue.

Question 4

Does DunningKit take a percentage of recovered revenue?

Accepted Answer

Never. DunningKit charges a flat monthly subscription — Starter $19/mo, Pro $49/mo, Agency $99/mo. You keep 100% of every dollar recovered. Unlike tools that charge 0.5–2% of recovered revenue, DunningKit is dramatically more cost-effective at any meaningful MRR.

Question 5

Is DunningKit PCI DSS compliant?

Accepted Answer

Yes. DunningKit is PCI DSS SAQ A compliant. We never handle, store, or transmit raw card numbers. All card entry is handled by Stripe Elements (PCI Level 1 certified). Our role is limited to triggering payment attempts via Stripe's API.

Question 6

Can I try DunningKit for free?

Accepted Answer

Yes. Every new account gets a 14-day free trial with full access to all features on your chosen plan. No credit card required. You'll see real recovery activity on your existing failed payments within the first day.

Question 7

Can I connect multiple Stripe accounts?

Accepted Answer

Yes. Starter plan supports 1 Stripe connection, Pro supports 3, and Agency supports unlimited connections — ideal for agencies managing multiple SaaS clients.

Question 8

How does DunningKit classify payment declines?

Accepted Answer

DunningKit uses the decline code from Stripe to classify each failure. Soft declines (insufficient funds, generic decline) are temporary and retried on an optimizable schedule. Hard declines (stolen card, account closed) trigger a card-update email flow. SCA/3DS failures receive a separate payment link flow.

Frequently Asked Questions

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